Q Baji FAQ — The right answer to your question

Q Baji's customer support team is available in Bengali, 24 hours a day, 7 days a week. You can reach them through:

• Live Chat: Click the chat button at the bottom right of the site — you'll typically get a response within 2–5 minutes.
• Email: [email protected] — replies are typically sent within 2–4 hours.
• Telegram: Message us on our official Telegram channel — you'll also receive promotional updates there.

Important Q Baji will never call you first to ask for your OTP, password, or banking details. Any such call is a scam.

Q Baji uses multiple layers of security to protect your data and funds:

• 256-Bit SSL Encryption: All data transmissions are encrypted — no one can intercept them in transit.
• Password Hashing: Your password is never stored directly on the server — bcrypt hashing is used.
• Segregated Funds: Player funds are kept entirely separate from the company's operational funds.
• GDPR-Compliant Privacy Policy: Your personal information is never sold to third parties.

For more details, visit our Privacy Policy Read.

Q Baji regularly hosts weekly and monthly tournaments. They're easy to join and the prize pools are well worth it.

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  Check the "Promotions" or "Tournaments" section for ongoing events.
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  Play selected games — points are added with every bet or win.
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  Your leaderboard rank updates in real time.
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  Top players at the end of each tournament receive cash prizes, free spins, or bonuses.

Rules Each tournament has its own specific terms — such as a minimum bet amount or a requirement to play certain games. Check the event page for full details. Prizes are generally credited to your account within 48 hours of the tournament ending.

Completing the KYC (Know Your Customer) verification process on Q Baji is straightforward. It is primarily required when increasing withdrawal limits or withdrawing larger amounts.

Required Documents:

• National ID (NID) — clear photos of both the front and back.
• Selfie — a recent photo of you holding your NID.
• Proof of address — utility bill or bank statement (optional, required for large withdrawals).

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  Go to the "Verify" or "Verify Account" section in your account settings.
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  Upload a clear photo or PDF of your document.
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  Verification is typically completed within 12–24 hours, and you'll be notified by email or SMS.

Tip Make sure your images are clear and unobstructed — sharper photos mean faster processing.

Q Baji is a platform regulated and licensed by international online gaming authorities. Here are a few indicators of its credibility:

• International Gaming License: The license number is displayed at the bottom of the site.
• Independent RNG Audit: Game outcomes are determined by a Random Number Generator and verified through third-party audits.
• Verifiable Payout History: Thousands of players make withdrawals every day.
• Transparent Terms & Conditions: Terms and conditions for all bonuses and promotions are clearly stated.

If you have any concerns, About Us page or ask our support team.

With Two-Factor Authentication (2FA) enabled, no one can access your account even if they know your password — because every login requires an additional OTP sent to your mobile.

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  Log in and click the profile icon in the top right corner.
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  Go to "Settings" → "Security" → "Two-Factor Verification".
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  Click the "Activate" button — a confirmation OTP will be sent to your mobile number.
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  Verify your OTP — 2FA will be activated instantly.

From that point on, an OTP will be sent to your mobile number each time you log in. Tip Save your trusted device — so you won't need to enter an OTP every time you log in.